Shipping policy
Shipping Policy
Processing Time Orders are processed within 3–7 business days. Custom and made-to-order pieces may require additional lead time, which will be communicated at the time of purchase.
Shipping Rates & Delivery Shipping rates are calculated at checkout based on order size, weight, and destination. We ship both domestically within the United States and internationally.
Delivery Estimates
- Domestic (US): 7–14 business days after processing
- International: 14–21 business days after processing
Delivery times are estimates and not guaranteed. Delays due to carrier issues, customs clearance, or weather are outside our control.
Large & Fragile Items Many of our lighting fixtures are large and fragile. Items are carefully packaged to ensure safe delivery. For oversized pieces, freight shipping may be required — you will be notified before your order ships if this applies.
International Sourcing Our pieces are sourced and shipped from outside the United States.
Customs, Duties & Taxes (International Orders) International customers are responsible for any customs fees, import duties, and taxes imposed by their country. These charges are not included in our pricing or shipping rates and are outside our control. Please check with your local customs office before ordering.
Order Tracking Once your order ships, you'll receive a confirmation email with tracking information.
Damaged in Transit If your item arrives damaged, contact us within 48 hours of delivery with photos of the damage and packaging. We'll work quickly to resolve the issue with a replacement or refund.
Address Accuracy Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
Contact For shipping questions, reach us at moshmei123@gmail.com .